FAQ

Please contact us at info@jamesbanksdesign.com!

If you have spotted a James Banks piece you like the look of but would like to adapt it, get in touch on info@jamesbanksdesign.com. We love creating unique designs and can set up a time for you to talk with us to find out if we are the place to create your perfect piece.

We recommend annually sending the piece back to us to service. For repair enquiries please contact info@jamesbanksdesign.com.

If you are keen to find out more about the brand and jewelry, contact us at info@jamesbanksdesign.com and we can look to schedule an appointment. If you are a buyer looking to stock the collection, please contact info@jamesbanksdesign.com; we will be able to send you full lookbooks and linesheets.

If any issue arises with your order, we will communicate with you immediately and work to resolve it. Contact us on info@jamesbanksdesign.com with any inquiries you have. In the case of returns, items should come back to us as new, unused, and with all packaging intact. Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer.

All bespoke orders are final sale but we will always accommodate any adjustments.

All delivery rates outlined in your order include domestic shipping, handling costs and insurance. All packages are insured at their full value to protect your merchandise. We are not responsible for any international taxes and duties; this falls under the customer’s responsibility. In the event of a return or exchange, the taxes, duties and shipping fees will not be refunded. We are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.

If you’ve seen something on social media, or in a magazine, but can’t seem to find it on our website, please contact us at info@jamesbanksdesign.com and we’ll gladly help you find it.

You’ve picked out and ordered your JAMES BANKS DESIGN. Now you’re wondering, when will I get to wear it? We ask you to generally allow 2-3 weeks for shipment of pieces but when you order you will receive an email from us letting you know more specifics. We work hard to fulfill orders well within that time frame, but ask you to be mindful of this production window as all pieces are handmade. Thank you for your patience! After you’ve placed an order and your payment has cleared, you’ll receive an email containing your invoice. Check your junk mail, as we may find our way into that mailbox if this is your first time ordering from James Banks Design.
Also, if this is a special occasion please feel to reach out to us directly as we will always try to accommodate expedited requests whenever possible.